> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/usage-charge-explained.md).

# Usage charge explained

The app uses usage-based billing: you pay a flat monthly fee that includes a set number of emails, and only pay extra if you send more than your plan allows.

{% hint style="info" %}
TL;DR

Your plan includes a fixed number of emails. **Sending does not stop** when you hit the limit. You can keep sending and pay proportionally for extra emails, up to **2x your plan limit**. After that, sending pauses until you upgrade or top up.
{% endhint %}

### How usage charge works

When you subscribe, Shopify shows an **"App spending limit"** screen. The spending limit is the maximum extra amount that can be charged per billing period above your base plan price.

<figure><img src="/files/hZSXcR4CESgGOCxKoyqD" alt="Shopify subscription approval screen"><figcaption></figcaption></figure>

{% hint style="success" %}
**You only pay for what you use.** If you stay within your plan's email limit, you are charged only the base plan price. Extra charges only apply if you send beyond the included amount.
{% endhint %}

### Plans and email pricing  <a href="#plans" id="plans"></a>

<figure><img src="/files/T3Iar7QtDmvFaHqpnoDc" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Higher plans have a lower cost per extra email. If you regularly exceed your limit, upgrading is more cost-effective than paying per-email overages on a smaller plan.
{% endhint %}

### Examples (Lite plan, $9.99/month) <a href="#examples" id="examples"></a>

<figure><img src="/files/jOnefbHrITVpO99Mk4hC" alt=""><figcaption></figcaption></figure>

When sending pauses, you can either **upgrade your plan** or **increase your spending limit** in the app to continue.

### Understanding your usage dashboard <a href="#dashboard" id="dashboard"></a>

The usage screen in the app can look confusing at first. Here is what each number means:

<figure><img src="/files/EyFqmyG2rFzJ1kK15Amj" alt="Plan usage screen inside the Reputon Customer Reviews app"><figcaption></figcaption></figure>

<table><thead><tr><th width="192.0625"></th><th></th></tr></thead><tbody><tr><td><mark style="color:$primary;"><strong>Pro 100k</strong></mark></td><td>Your current plan. It includes <strong>100,000 emails</strong> per billing period.</td></tr><tr><td><mark style="color:$primary;"><strong>Dec 6 - Jan 5</strong></mark></td><td>Your current <strong>billing period</strong>. Counters reset at the start of each new period.</td></tr><tr><td><mark style="color:$primary;"><strong>35,738 extra emails</strong></mark></td><td>Emails added to your limit after you exceeded 100,000. In this example, <strong>$1 was charged 214 times</strong>, each adding a batch of extra emails to your allowance.</td></tr><tr><td><mark style="color:$primary;"><strong>135,640 emails sent</strong></mark></td><td>The actual number of emails delivered so far this billing period.</td></tr><tr><td><mark style="color:$primary;"><strong>135,738 total allowed</strong></mark></td><td>Your current sending ceiling: <strong>100,000</strong> (plan) <strong>+ 35,738</strong> (unlocked via usage charges). You have 98 emails left before hitting this limit.</td></tr><tr><td><mark style="color:$primary;"><strong>$214 spent</strong></mark></td><td>Total extra charges applied so far this period for emails beyond the plan's 100,000 base.</td></tr><tr><td><mark style="color:$primary;"><strong>$599 spending limit</strong></mark></td><td>The maximum extra amount you have authorized. Once reached, sending pauses. You can raise this limit any time in the app.</td></tr><tr><td><mark style="color:$primary;"><strong>98 emails remaining</strong></mark></td><td>Emails you can still send before the next usage charge is triggered. Sending beyond 135,738 will add another usage increment.</td></tr></tbody></table>

### Benefits

* Email sending doesn’t stop when you reach the limit.
* You only pay for what you use.
* You’ll never be charged more than the plan’s max.

***

{% hint style="info" icon="comments" %}
**Questions about usage charge? We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


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