> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/get-more-reviews-with-a-rate-us-widget-at-checkout.md).

# Get more reviews with a 'Rate Us' widget at checkout

Add a star rating widget to the Thank You and Order Status pages. Customers who just completed a purchase can leave a review immediately, while the experience is still fresh.

### How the Rate Us widget works <a href="#what-is" id="what-is"></a>

The Rate Us widget appears on the post-purchase pages (Thank You and Order Status) right after checkout. Unlike email campaigns, it captures review intent at the highest-engagement moment: immediately after purchase.

{% stepper %}
{% step %}

### Customer completes purchase

Thank You page loads
{% endstep %}

{% step %}

### Rate Us widget appears

Customer selects a star rating
{% endstep %}

{% step %}

### 5 stars: sent to review platform

You can also send 4-star reviews to Google, Trustpilot, etc.
{% endstep %}

{% step %}

### 1-3 stars: private feedback form

Not published publicly
{% endstep %}
{% endstepper %}

{% hint style="success" icon="lightbulb" %}
**Use both together.** The Rate Us widget and email campaigns work independently. The widget captures customers who engage right at checkout; emails follow up with those who didn't. Together they maximize review coverage.
{% endhint %}

### How to add the widget

1. Go to `Request reviews` in the app
2. Click `Add Widget`
3. Select **Thank You page** or **Order Status page**
4. In Shopify Checkout Editor: click `Add app block,`add “Rate us” by Reputon.
5. Click Save

<figure><img src="/files/BxGBDnOBlFpYMHB8Ul3l" alt="Add Widget button in the Request reviews section"><figcaption><p>Add Widget button in the Request reviews section</p></figcaption></figure>

<figure><img src="/files/5K5VjIl552oXJ74Jj9qc" alt="Adding the Rate Us app block in the Shopify Checkout Editor"><figcaption><p>Adding the Rate Us app block in the Shopify Checkout Editor</p></figcaption></figure>

{% hint style="warning" %}
**Widget customization is not available yet.** The Rate Us widget currently uses a fixed design and cannot be styled with custom CSS. This is a known limitation and customization options are planned for a future update.&#x20;
{% endhint %}

***

{% hint style="info" icon="comments" %}
**Questions about the widget or need assistance? We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


---

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