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AI email translation
Automatically send review request emails in each customer's language. No manual translation needed. The AI detects the customer's language and adapts the email content.
How it works
When AI Email Localization is enabled, Reputon checks the customer's language before sending the review request email. If the language differs from your store's default, the AI translates the email content automatically.
Language detected
The customer's language is read from their Shopify profile, based on the language they used when placing the order.
AI translates the email
Subject line, body text, and CTA button are translated automatically. Your template structure and branding are preserved.
Email sent in their language
The customer receives the email in their own language. No extra configuration needed per customer or language.
Requirements
Multiple languages must be enabled in Shopify. This feature only works if your Shopify store has multiple published languages configured. Without this, the app cannot detect which language the customer used and the translation will not trigger.
To add languages in Shopify, go to Settings → Additional settings and publish the languages your customers shop in. See the screenshot below for reference.
AI email localization checkbox in Settings → Additional settings
How to enable AI email translation
Make sure multiple languages are published in Shopify
Open Settings in Customer Reviews
Go to Additional settings tab
Enable AI email localization
Shopify admin: Settings → Languages. At least one additional published language is required.
