> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/ai-email-translation.md).

# AI email translation

Automatically send review request emails in each customer's language. No manual translation needed. The AI detects the customer's language and adapts the email content.

<figure><img src="/files/aUZYIY6AjwbkwXW7z3kA" alt=""><figcaption></figcaption></figure>

### How it works <a href="#how-it-works" id="how-it-works"></a>

When AI Email Localization is enabled, Reputon checks the customer's language before sending the review request email. If the language differs from your store's default, the AI translates the email content automatically.

<table data-view="cards"><thead><tr><th align="center"></th></tr></thead><tbody><tr><td align="center"><strong>Language detected</strong><br><br>The customer's language is read from their Shopify profile, based on the language they used when placing the order.</td></tr><tr><td align="center"><strong>AI translates the email</strong><br><br>Subject line, body text, and CTA button are translated automatically. Your template structure and branding are preserved.</td></tr><tr><td align="center"><strong>Email sent in their language</strong><br><br>The customer receives the email in their own language. No extra configuration needed per customer or language.</td></tr></tbody></table>

### Requirements <a href="#requirements" id="requirements"></a>

{% hint style="warning" %}
**Multiple languages must be enabled in Shopify.** This feature only works if your Shopify store has multiple published languages configured. Without this, the app cannot detect which language the customer used and the translation will not trigger.
{% endhint %}

To add languages in Shopify, go to **Settings → Additional settings** and publish the languages your customers shop in. See the screenshot below for reference.

<figure><img src="/files/W3m1CE2ZoYJFSIsePHvI" alt=""><figcaption><p>AI email localization checkbox in Settings → Additional settings</p></figcaption></figure>

### How to enable AI email translation <a href="#enable" id="enable"></a>

1. Make sure multiple languages are published in Shopify
2. Open `Settings` in Customer Reviews
3. Go to `Additional settings` tab
4. Enable `AI email localization`

<figure><img src="/files/oOo53rBN6yMqjnuSVQEJ" alt=""><figcaption><p>Shopify admin: Settings → Languages. At least one additional published language is required.</p></figcaption></figure>

***

{% hint style="info" icon="comments" %}
**Questions about AI email translation?** **We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


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