# Customer Reviews by Reputon

{% hint style="warning" %}
**Good to know:** Emails are sent automatically after order delvered, created or fulfilled. You can set the delay (e.g. 3-7 days), customize the content, attach promo codes, send follow-ups and redirect unhappy customers to a private feedback form.
{% endhint %}

### Getting Started

<table data-view="cards"><thead><tr><th align="center"></th><th data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td align="center"><strong>Step 1: Set up review email</strong><br><br>Configure your email template, choose which platforms to send customers to, and set the delivery timing.</td><td><a href="how-to/improve-emails-open-rate-and-ctr">improve-emails-open-rate-and-ctr</a></td><td><a href="https://2592201009-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7Effwx2stnHkB8cNmdzk%2Fuploads%2FQCrSZtrhWXbOIXvuJV5f%2FScreenshot%202026-04-23%20at%2018.25.48.png?alt=media&#x26;token=6c67390e-d186-426b-ac97-d267e8e1e6f5">Screenshot 2026-04-23 at 18.25.48.png</a></td></tr><tr><td align="center"><strong>Step 2: Boost response rate</strong><br><br>Add a discount code to incentivize reviews. Send a follow-up email to customers who didn't respond.</td><td><a href="how-to/add-discount-codes-to-emails">add-discount-codes-to-emails</a></td><td><a href="https://2592201009-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7Effwx2stnHkB8cNmdzk%2Fuploads%2Ff250kuUuHPM21dx1FVOM%2FScreenshot%202026-04-23%20at%2018.32.43.png?alt=media&#x26;token=0aa560c4-e8b0-462a-9d38-ca4321a45eb7">Screenshot 2026-04-23 at 18.32.43.png</a></td></tr><tr><td align="center"><strong>Step 3: Display reviews</strong><br><br>Show collected reviews in a widget on your storefront. Display from Google, Trustpilot and more together.</td><td><a href="how-to/display-reviews-from-google-and-more">display-reviews-from-google-and-more</a></td><td><a href="https://2592201009-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7Effwx2stnHkB8cNmdzk%2Fuploads%2FjvAM6eJeMxQseBIc6sHC%2FScreenshot%202026-04-23%20at%2018.32.51.png?alt=media&#x26;token=d6f199f6-d4bd-490b-91fc-086d100821f2">Screenshot 2026-04-23 at 18.32.51.png</a></td></tr></tbody></table>

{% embed url="<https://www.youtube.com/watch?v=FuqVh8d-2FA>" %}

### Frequently Asked Questions

<details>

<summary>Can I email customers who ordered before I installed the app?</summary>

Yes, you can send review requests to past orders manually. See [Email past orders → Get reviews](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/email-past-orders-greater-than-get-reviews) for step-by-step instructions.

</details>

<details>

<summary>Does the app send emails in the customer's language?</summary>

Yes, the AI translation feature automatically detects the customer's language and translates the email. See [AI email translation](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/ai-email-translation) to learn how to enable it.

</details>

<details>

<summary>How do I prevent negative reviews from being published?</summary>

Customers who select a low star rating (1–3 stars) are automatically redirected to a private feedback form instead of being sent to Google, Trustpilot, or any other platform. Their feedback goes to your dashboard only.

</details>

<details>

<summary>How do I customize the email or widget design?</summary>

Email templates are editable inside the app. For widget styling, see [How to customize widget style](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/how-to-customize-widget-style), you can adjust colors, fonts and more with custom CSS.

</details>

### Need help?

If you ever need help, feel free to reach out to us directly via live chat. We're always here to support you!

<p align="center"><a href="https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a" class="button primary">-> Chat with us</a></p>


---

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