Customer Reviews by Reputon

Send automated review request emails after order delivery or fulfillment. Collect reviews on Google, Trustpilot, Facebook and 20+ other platforms, all from one app.

Good to know: Emails are sent automatically after order delvered, created or fulfilled. You can set the delay (e.g. 3-7 days), customize the content, attach promo codes, send follow-ups and redirect unhappy customers to a private feedback form.

Getting Started

Step 1: Set up review email Configure your email template, choose which platforms to send customers to, and set the delivery timing.

Improve emails Open Rate and CTR

Step 2: Boost response rate Add a discount code to incentivize reviews. Send a follow-up email to customers who didn't respond.

Add Discount Codes to emails

Step 3: Display reviews Show collected reviews in a widget on your storefront. Display from Google, Trustpilot and more together.

Display reviews from Google & more

Frequently Asked Questions

Can I email customers who ordered before I installed the app?

Yes, you can send review requests to past orders manually. See Email past orders → Get reviews for step-by-step instructions.

Does the app send emails in the customer's language?

Yes, the AI translation feature automatically detects the customer's language and translates the email. See AI email translation to learn how to enable it.

How do I prevent negative reviews from being published?

Customers who select a low star rating (1–3 stars) are automatically redirected to a private feedback form instead of being sent to Google, Trustpilot, or any other platform. Their feedback goes to your dashboard only.

How do I customize the email or widget design?

Email templates are editable inside the app. For widget styling, see How to customize widget style, you can adjust colors, fonts and more with custom CSS.

Need help?

If you ever need help, feel free to reach out to us directly via live chat. We're always here to support you!

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