Collect reviews after checkout using a Checkout Extension

Why this is important

Asking for a review immediately after checkout is one of the most effective ways to get customer feedback. The purchase is still fresh in their mind, and they’re more likely to respond.

Checkout extension works with Google My Business only, not Google Shopping.

How to add a checkout extension

1. Select “Collect reviews”

2. Click “+Add checkout extension”

3. Click “Add app block” and select Google Reviews widget

4. Customize the widget to your business needs

5. Save changes

What happens next?

Now, customers will see a review request immediately after completing their purchase. This increases the chances of getting feedback right away — no extra steps needed.

Depending on the star rating the customer selects, they are either redirected to Google (for 5-star reviews) or presented with a custom feedback form (for 1–4 stars).

How to analyze reviews?

In the app, you will see the table that with the total number of clicks on the widget, not the number of actual reviews on Google. Here's how the process works:

• Customer clicks the widget and selects a star rating.

• If they select 5 stars, they are redirected to Google to leave a review.

• If they close the Google page without submitting the review, nothing will be posted.

• All clicks are still tracked and visible in your dashboard, regardless of whether a review is submitted.

Google vs. app: Why results vary?

Some users may click on the widget but not complete the review on Google. This is common due to various reasons:

• They might change their mind.

• They might get distracted or not have a Google account.

Collect reviews on autopilot after order delivery

If you want to collect reviews after the product is delivered or use promo codes to increase review volume, try our Customer Reviews app.

This app allows you to:

• Send review requests to multiple review platforms simultaneously (Google, Trustpilot, etc.).

• Automatically send follow-up emails after order delivery or fulfillment.

• Customize email content and timing (e.g., 3–7 days after fulfillment).

• Avoid bad reviews. Redirect angry users to a custom feedback form.

Want proof this works?

Thousands of Shopify stores are already using this system to boost their Google reviews and improve credibility.

👉 Check out real success stories here

These case studies show how merchants increased review volume, improved ratings, and gained customer trust — all with minimal effort.

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Questions about checkout extension or need assistance? We're excited to help: [e-mail]