> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/google-reviews-app/how-to/cancel-subscription.md).

# Cancel subscription

How to cancel your Google Reviews by Reputon subscription in Shopify. Step-by-step guide to uninstall the app and stop future charges.

To cancel subscription, simply uninstall the app from Settings → [Apps and Sales Channels](https://www.shopify.com/admin/apps). This page explains how, what happens to your widgets and data, and answers common billing questions.

{% hint style="info" %}
BEFORE YOU GO

#### Having an issue? We can help.

Most cancellations happen because of a problem that's actually fixable: a widget not showing, reviews not loading, or a billing question. Our team responds quickly and would love a chance to help before you uninstall.
{% endhint %}

<p align="center"><a href="https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a" class="button primary">Chat with support</a></p>

### What happens with billing after cancellation <a href="#billing" id="billing"></a>

The timing of your cancellation relative to your billing cycle affects whether you're charged for the current period.

| Uninstall during free trial                                                         | Uninstall after trial / mid-billing cycle            | Future billing                                                                        |
| ----------------------------------------------------------------------------------- | ---------------------------------------------------- | ------------------------------------------------------------------------------------- |
| No charge at all. You won't be billed for the trial period under any circumstances. | Shopify charges for the full current billing period. | Once uninstalled, recurring charges stop automatically. You will not be billed again. |

{% content-ref url="/pages/19BNJ5b9SobfgGVdC9YB" %}
[Subscription questions](/reputon-help/google-reviews-app/faq/subscription-questions.md)
{% endcontent-ref %}

***

{% hint style="info" icon="comments" %}
**Questions about subscription or refunds? We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


---

# Agent Instructions
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