Add AI review replies 🔥

Reply to Google reviews in one click using AI. Generate personalized responses with ChatGPT or write manually - directly inside the Reputon Google Reviews app, without leaving Shopify.

Respond to every Google review with smart, personalized replies. Works for 5-star praise and critical feedback alike.

Why replying to reviews matters

Businesses that respond to reviews see measurably higher trust and conversion rates. Google also uses review engagement as a local ranking signal - active responses can improve your visibility in search and Maps. The challenge is that doing it consistently at scale takes time.

One-click replies

AI generates a context-aware, ready-to-post response instantly, no copy-pasting or template hunting.

Multi-language support

AI replies are currently in English. Multi-language support is on the roadmap. Use manual reply in the meantime for non-English reviews.

Always editable

Review the draft before posting. Tweak the tone, add specifics, or post as-is, you're always in control.

How to set up AI replies

You need to be signed in with your Google account that has access to your Google Business Profile.

1. Go to Manage reviews and sign in with Google.

2. Choose a review to reply to.

3. Click Reply with ChatGPT or Reply manually.

4. Review the draft and edit if needed.

5. Post the reply.

The Manage reviews tab with all your Google reviews

AI-generated reply ready to edit and post

AI reply vs. manual reply

Frequently asked questions

Does the AI reply get posted automatically, without my review?

No. You can edit replies, regenerate them, or discard. Nothing is posted without your confirmation.

What language will the AI reply in?

Currently, AI replies are generated in English only. Support for additional languages is on the roadmap and will be added soon. In the meantime, you can use the Reply manually option to respond in any language you choose.

Can I reply to reviews older than a certain date?

Yes, you can reply to any review visible in the Manage reviews tab.

Does replying to reviews affect my Google ranking?

Google has confirmed that review engagement is a local SEO signal. Businesses that actively respond to reviews, especially negative ones, tend to rank higher in local search and Google Maps results.

---

Questions about AI reply or need assistance? We're excited to help: [e-mail] or live chat.