# Add AI review replies 🔥

Respond to every Google review with smart, personalized replies. Works for 5-star praise and critical feedback alike.

### Why replying to reviews matters <a href="#why" id="why"></a>

Businesses that respond to reviews see measurably higher trust and conversion rates. Google also uses review engagement as a local ranking signal - active responses can improve your visibility in search and Maps. The challenge is that doing it consistently at scale takes time.

<table data-view="cards"><thead><tr><th align="center"></th></tr></thead><tbody><tr><td align="center"><p><strong>One-click replies</strong><br></p><p>AI generates a context-aware, ready-to-post response instantly, no copy-pasting or template hunting.</p></td></tr><tr><td align="center"><p><strong>Multi-language support</strong></p><p></p><p>AI replies are currently in English. Multi-language support is on the roadmap. Use manual reply in the meantime for non-English reviews.</p></td></tr><tr><td align="center"><p><strong>Always editable</strong><br></p><p>Review the draft before posting. Tweak the tone, add specifics, or post as-is, you're always in control.</p></td></tr></tbody></table>

### How to set up AI replies <a href="#setup" id="setup"></a>

{% hint style="info" %}
You need to be **signed in with your Google account** that has access to your Google Business Profile.
{% endhint %}

1. Go to `Manage reviews` and sign in with Google.
2. Choose a review to reply to.
3. Click `Reply with ChatGPT` or `Reply manually.`
4. Review the draft and edit if needed.
5. Post the reply.

<figure><img src="/files/c7Ou9UePoYjlHx9I2pMr" alt="manage-google-reviews-shopify"><figcaption><p>The Manage reviews tab with all your Google reviews</p></figcaption></figure>

<figure><img src="/files/p7xi5WsOWf269PO3vXqL" alt=""><figcaption><p>AI-generated reply ready to edit and post</p></figcaption></figure>

### AI reply vs. manual reply <a href="#ai-vs-manual" id="ai-vs-manual"></a>

<figure><img src="/files/oyVQBqN70ncZPHJ7m9bG" alt="google-reviews-ai-reply-vs-manual-reply"><figcaption></figcaption></figure>

### Frequently asked questions

<details>

<summary>Does the AI reply get posted automatically, without my review?</summary>

No. You can edit replies, regenerate them, or discard. Nothing is posted without your confirmation.

</details>

<details>

<summary>What language will the AI reply in?</summary>

Currently, AI replies are generated in **English only**. Support for additional languages is on the roadmap and will be added soon. In the meantime, you can use the **Reply manually** option to respond in any language you choose.

</details>

<details>

<summary>Can I reply to reviews older than a certain date?</summary>

Yes, you can reply to any review visible in the Manage reviews tab.

</details>

<details>

<summary>Does replying to reviews affect my Google ranking?</summary>

Google has confirmed that review engagement is a local SEO signal. Businesses that actively respond to reviews, especially negative ones, tend to rank higher in local search and Google Maps results.

</details>

***

{% hint style="info" icon="comments" %}
**Questions about AI reply or need assistance? We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)**.**
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://reputon.gitbook.io/reputon-help/google-reviews-app/how-to/add-ai-review-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.