> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/google-reviews-app/how-to/add-ai-review-replies.md).

# Add AI review replies 🔥

Respond to every Google review with smart, personalized replies. Works for 5-star praise and critical feedback alike.

### Why replying to reviews matters <a href="#why" id="why"></a>

Businesses that respond to reviews see measurably higher trust and conversion rates. Google also uses review engagement as a local ranking signal - active responses can improve your visibility in search and Maps. The challenge is that doing it consistently at scale takes time.

<table data-view="cards"><thead><tr><th align="center"></th></tr></thead><tbody><tr><td align="center"><p><strong>One-click replies</strong><br></p><p>AI generates a context-aware, ready-to-post response instantly, no copy-pasting or template hunting.</p></td></tr><tr><td align="center"><p><strong>Multi-language support</strong></p><p></p><p>AI replies are currently in English. Multi-language support is on the roadmap. Use manual reply in the meantime for non-English reviews.</p></td></tr><tr><td align="center"><p><strong>Always editable</strong><br></p><p>Review the draft before posting. Tweak the tone, add specifics, or post as-is, you're always in control.</p></td></tr></tbody></table>

### How to set up AI replies <a href="#setup" id="setup"></a>

{% hint style="info" %}
You need to be **signed in with your Google account** that has access to your Google Business Profile.
{% endhint %}

1. Go to `Manage reviews` and sign in with Google.
2. Choose a review to reply to.
3. Click `Reply with ChatGPT` or `Reply manually.`
4. Review the draft and edit if needed.
5. Post the reply.

<figure><img src="/files/c7Ou9UePoYjlHx9I2pMr" alt="manage-google-reviews-shopify"><figcaption><p>The Manage reviews tab with all your Google reviews</p></figcaption></figure>

<figure><img src="/files/p7xi5WsOWf269PO3vXqL" alt=""><figcaption><p>AI-generated reply ready to edit and post</p></figcaption></figure>

### AI reply vs. manual reply <a href="#ai-vs-manual" id="ai-vs-manual"></a>

<figure><img src="/files/oyVQBqN70ncZPHJ7m9bG" alt="google-reviews-ai-reply-vs-manual-reply"><figcaption></figcaption></figure>

### Frequently asked questions

<details>

<summary>Does the AI reply get posted automatically, without my review?</summary>

No. You can edit replies, regenerate them, or discard. Nothing is posted without your confirmation.

</details>

<details>

<summary>What language will the AI reply in?</summary>

Currently, AI replies are generated in **English only**. Support for additional languages is on the roadmap and will be added soon. In the meantime, you can use the **Reply manually** option to respond in any language you choose.

</details>

<details>

<summary>Can I reply to reviews older than a certain date?</summary>

Yes, you can reply to any review visible in the Manage reviews tab.

</details>

<details>

<summary>Does replying to reviews affect my Google ranking?</summary>

Google has confirmed that review engagement is a local SEO signal. Businesses that actively respond to reviews, especially negative ones, tend to rank higher in local search and Google Maps results.

</details>

***

{% hint style="info" icon="comments" %}
**Questions about AI reply or need assistance? We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)**.**
{% endhint %}


---

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