> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/facebook-reviews-app/how-to/get-more-facebook-reviews.md).
# Get more Facebook reviews
40% of US consumers use Facebook to evaluate businesses before buying, according to Backlinko. Most won't leave a review unless you ask, but 72% will if you do. Here's how to build a system that collects reviews consistently.
### **Why it matters, by the numbers**
{% hint style="info" %}
Before you can collect reviews, the Reviews section must be enabled on your Facebook Page. [How to enable reviews →](https://www.claudeusercontent.com/?domain=claude.ai\&parentOrigin=https%3A%2F%2Fclaude.ai\&errorReportingMode=parent\&formattedSpreadsheets=true\&routeHandlerPdf=true#)
{% endhint %}
### Strategies
1. **Automate review requests with Customer Reviews (free plan available)**
The app sends automated follow-up emails after an order is delivered, asking customers to share their experience on your Facebook Page at exactly the right moment.
**Reputon Customer Reviews App**
It runs on autopilot. The app sends a personalized email after delivery, when customer satisfaction is at its highest.
* Choose the trigger: order delivered or order fulfilled
* Set a delay: e.g. 5 days after delivery
* Customize the email template and subject line
* Redirect unhappy customers to a private feedback form instead of a public review
* AI-powered email localization sends in the customer's language
2. **Share a direct link to your Facebook Reviews page**
The biggest barrier to leaving a review is friction. Most customers won't hunt for your Reviews tab, but they will click a direct link. Create yours and share it everywhere:
* Post-purchase confirmation email
* Order delivery notification
* Instagram and Facebook bio
* WhatsApp or SMS follow-ups
* Your email signature
* Printed receipts or packaging inserts with a QR code
{% hint style="info" %}
**Your Facebook Reviews direct link** Replace **YOUR\_PAGE\_NAME** with your Page's username (visible in your Page URL)
{% endhint %}
3. **Ask at the right moment personally**
The best moment to ask is right after a positive interaction - when a customer compliments the product, thanks you in a message, or contacts support and has their issue resolved. That emotional high is the best window.
**The key details:** use their name, mention their specific order or situation, keep it short, and include the direct link. Don't ask more than once, one well-timed personal request outperforms three generic follow-ups.
4. **Respond to every review**
Responding to reviews does two things: it shows the reviewer they're heard, and it signals to everyone else reading your Page that you're an active, trustworthy business. **88% of consumers are more likely to use a business that responds to all reviews.**
5. **Add a "Leave a review" button to your store**
### Bottom line
Most of your happy customers won't leave a review. Not because they don't want to, but because no one asked.
72% of customers will write a review if asked. The businesses winning on social proof aren't the ones with the best products, they're the ones with the best systems for asking.
***
{% hint style="info" icon="comments-question-check" %}
**Questions about Facebook reviews? We're here to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}
---
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