> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/facebook-reviews-app/how-to/enable-reviews-on-your-facebook-page.md).

# Enable reviews on your Facebook page

Before the app can display anything, your Facebook Page needs to have the Reviews section turned on and visible to the public. This takes under 2 minutes.

#### Reviews vs Recommendations, what's the difference?

In 2018, Facebook renamed the Reviews feature to **Recommendations**. Instead of a star rating, visitors now answer "Do you recommend this business?" and leave a comment. Older star-based reviews are still visible alongside new Recommendations.

Because of this, the tab in your Page settings may be labeled **Reviews**, **Recommendations**, or **Reviews and Recommendations,** depending on your Page type. All three refer to the same feature.

{% hint style="warning" %}
**Good to know:** The Reputon app imports both old star-based reviews and new Recommendations. You don't need to do anything extra, just make sure the section is enabled.
{% endhint %}

#### How to enable it

The New Page Experience (which most pages use today) has **two separate settings** that both need to be turned on:

1. **Privacy → Page and Tagging:** allows customers to write reviews
2. **Templates and Tabs:** makes the Reviews tab visible on your Page

If only one is enabled, reviews won't show up properly.

1. **Go to your Page Settings**\
   Log in to Facebook and switch to your Business Page. Click **Settings** in the left-hand menu.
2. **Open Privacy → Page and Tagging**

   In Settings, click **Privacy** in the left sidebar, then select **Page and Tagging**.
3. **Enable "Allow others to view and leave reviews"**

   Find the option **"Allow others to view and leave reviews on your Page"** and toggle it **ON**.
4. **Go to Templates and Tabs**

   Go back to **Settings** and click **Templates and Tabs** in the left sidebar.
5. **Enable the Reviews tab**

   Scroll through the list of tabs and find **Reviews** (or **Recommendations**). Toggle it **ON**.

   If it's not in the list, click **Add a Tab** at the bottom and add it from there.
6. **Check your Page**

   Open your Facebook Page in a private/incognito window to see it as a visitor. The **Reviews** tab should now appear in the Page menu.

#### Still not seeing the Reviews tab?

| Possible Problem                                               | How to fix it                                                                                                                                                                    |
| -------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Your Page doesn't have a physical address**                  | Facebook sometimes requires a business address to enable Recommendations. Go to **Page Info → Address** and fill it in. This is especially relevant for local businesses.        |
| **Your Page template doesn't include Reviews by default**      | Some Page templates (Artist, Cause) don't show the Reviews tab. Go to **Settings → Templates and Tabs**, switch to the **Business** template, then add the Reviews tab manually. |
| **Both settings are on, but visitors still can't see reviews** | Check that *both* toggles are enabled: the one in Privacy → Page and Tagging, and the one in Templates and Tabs. One without the other won't work.                               |
| **Changes aren't showing immediately**                         | Facebook sometimes takes a few minutes to apply. Try refreshing in a private browser window after 2–3 minutes.                                                                   |

***

{% hint style="info" icon="comments-question-check" %}
**Have questions or need help with reviews? Contact us at** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


---

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