> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/ebay-importer-app/faq/top-questions-explained.md).
# Top questions explained
The most common questions about importing eBay products, syncing them, and managing your subscription.
### Orders and fulfillment
How do I fulfill orders once a customer buys from my store?
The app works in manual mode. It imports products into your catalog, but it does not place or ship orders. When a customer buys from your Shopify store, you purchase the item on eBay yourself and have it shipped to your customer. Then mark the Shopify order as fulfilled
Do I need permission from eBay sellers to import their products?
Technically, the app can import any public eBay listing. Whether you may resell those products is a separate, legal matter: you are responsible for complying with eBay's dropshipping and marketplace policies, as well as any seller or brand restrictions. The app does not grant or check resale rights.
Which eBay sites are supported?
All major eBay marketplaces are supported, including ebay.com, ebay.co.uk, ebay.de, ebay.com.au, ebay.ca, and others. Paste a product or seller link from your local eBay site and import as usual. Use a product page, not a search results page, and also use the eBay website, not the mobile app.
### Bulk import and limits
Why can I only see 100 products when importing by seller link?
The 100-product view is the size of one batch per request, not a random selection and not your total limit. To import a larger store, work in batches: import the first 100, deselect them, use **Load More** to bring in the next set, and import that batch. You can also paste individual product links or use a CSV file.
[Seller / bulk import guide →](https://www.claudeusercontent.com/reputon-help/ebay-importer-app/how-to/import-products-by-seller-bulk-import)
How do I import thousands of products efficiently?
For large inventories (over 1000 items), CSV import is the most efficient method. It takes a full list of product URLs in one upload and avoids the 100-product batch view of the seller-link feature.
What is the correct format for a bulk import CSV file?
Most CSV errors come from formatting. The file must have:
* One column only, containing direct eBay product URLs.
* No header row (such as "Item ID" or "Link"). A header causes an "Invalid URL" error.
* A valid eBay item ID in each URL. Links without an item ID will fail.
Do not upload eBay report exports that include price or stock columns. The app only accepts a list of product URLs.
### Sync and management
Does the app skip products I have already imported?
The app does not track which products you have imported before. If the same link is processed again, it does not create a duplicate product: it updates the existing one. However, each processed link still counts against your monthly import limit. When importing a large seller in batches, deselect the products from the previous batch so you do not spend quota re-importing them.
Is price and stock sync real-time?
No. Auto-sync (available on the Advanced plan) refreshes product data every 24 hours, so a change on eBay can take up to a day to appear on your store. It is not instantaneous.
[Auto-sync guide →](/reputon-help/ebay-importer-app/how-to/add-price-and-stock-auto-sync.md)
Can I sync stock without updating my prices?
Not currently. Auto-sync controls price and stock together: when it is on, both follow the eBay listing, with your markup applied on top of the price. There is no option to sync only stock while setting prices manually. Separating the two is on the roadmap, but there is no release date yet.
### Product data and quality
What information is imported from eBay?
Each import brings in the product title, description, images, variants, price, stock status, and the eBay URL.
Why do I see only specs instead of the full description?
The app imports the full listing description. Very long eBay listings may still be shortened due to data limits per product. If a description looks incomplete, open the product in Shopify and add the missing details manually.
Can I import products as drafts?
No. Imported products are set to Active by default, and there is no option to import them as drafts. If you want to review products before they go live, set them to Draft in your Shopify admin after import.
Why are my images missing or not showing on product pages?
Images are imported into the **Media** section of the Shopify product, not into the description text. First, open the product and check Media. If the images are there but do not appear on the live page, your theme controls how and where images are displayed, so check your theme's product template. If images are missing from Media entirely, re-import the product.
***
{% hint style="info" %}
**Questions about eBay Importer? We're here to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}
---
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