> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/send-emails-from-your-own-domain.md).

# Send emails from your own domain 🆕

Our **#1 most-requested feature** is here. 

Review requests used to come from `no-reply@reputon.com`. Now you can send them from your own address, like `info@yourstore.com`.

<figure><img src="/files/ePVq3NaKFygJz3OZmJ9V" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Quick summary:** Verify a domain you own (a one-time DNS setup), and Reputon sends all review requests from your address.
{% endhint %}

### Why branded domains rock

Sending from your own domain changes how your emails perform and how customers feel about them.

<table data-view="cards"><thead><tr><th align="center"></th></tr></thead><tbody><tr><td align="center"><p><strong>Brand recognition</strong></p><p>Customers see your address, not a stranger's, so they know who's writing.</p></td></tr><tr><td align="center"><p><strong>More reviews</strong></p><p>A familiar sender lands in the inbox and gets opened more often.</p></td></tr><tr><td align="center"><p><strong>Consistent brand</strong></p><p>Matches the order and shipping emails customers already get from you.</p></td></tr></tbody></table>

### How to enable your branded domain

1. **Open Sender email settings**

In the **Template editor**, find the **From** line and click **Edit**. Your current sender shows at the top, by default `no-reply@reputon.com`.

<figure><img src="/files/eW6gUotyDyks5ceBZQy5" alt=""><figcaption></figcaption></figure>

2. **Select "My own domain"**

In **From email address**, type the address customers will see (e.g. `info@yourstore.com`). In **Sending subdomain**, keep the default `mail`, or pick another prefix if `mail.` is already used by another email service (Mailgun, Postmark, Mailchimp, etc.). Click **Continue**.

<figure><img src="/files/d4tGG5d8jjWUP3uBoaBH" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Reputon verifies a dedicated subdomain (e.g. `mail.yourstore.com`) to keep these emails separate from your existing setup, like Google Workspace. Customers still see your `info@yourstore.com` address, never the subdomain.
{% endhint %}

### DNS verification

DNS verification is a one-time setup, so you won't repeat it. You can switch back to the Reputon domain at any time, and only the sending address changes, never your sender name. If you don't manage your own DNS, send the records to whoever runs your website and they'll add them in a couple of minutes.

1. Open your domain provider and go to **DNS settings**.
2. Copy the **Type**, **Name/Host**, and **Value** from the app exactly, with no extra spaces.&#x20;
3. Once the records are added to your provider, finish verification in Reputon as prompted. DNS changes can take a few minutes to a few hours to take effect, so the domain may not be confirmed right away. When it's done, the domain shows as verified.

Provider guides: [GoDaddy](https://www.godaddy.com/help/manage-dns-records-680), [Namecheap](https://www.namecheap.com/support/knowledgebase/article.aspx/317/2237/how-do-i-add-txtspfdkimdmarc-records-for-my-domain/), [Cloudflare](https://developers.cloudflare.com/dns/manage-dns-records/how-to/create-dns-records/). On a Shopify-managed domain, edit DNS in **Settings > Domains**.

***

{% hint style="info" icon="comments-question-check" %}
**Questions about a branded domain? We're here to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


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