> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/customer-reviews-app/faq/email-past-orders-to-get-reviews.md).

# Email past orders to get reviews

Send review requests to customers who placed orders before you installed the app. A quick way to build up your review count from day one.

{% hint style="success" %}
**REAL RESULT**

4,000 requests sent on a free plan = 130 new Google reviews. The feature works best when orders are recent and the product experience was positive.
{% endhint %}

{% embed url="<https://youtu.be/JTZCvY7HupM>" %}

### What is the past orders feature? <a href="#what-is" id="what-is"></a>

By default, the app only sends review requests to new orders going forward. The **Send emails to past orders** feature lets you reach back and email customers from orders placed up to 2 months ago, even if the app was not installed when they ordered.

It is also useful for testing: if you want to see how your email template performs before committing to it for future orders, you can run a batch send to past orders first and check the results.

### Limits <a href="#limits" id="limits"></a>

<table data-view="cards"><thead><tr><th align="center"></th></tr></thead><tbody><tr><td align="center"><strong>2 months</strong><br>Maximum order age. Orders older than 2 months are not eligible.</td></tr><tr><td align="center"><strong>10,000</strong><br>Maximum invites per batch send.</td></tr><tr><td align="center"><strong>Fulfilled</strong><br>Only fulfilled or delivered orders are eligible.</td></tr></tbody></table>

### How to send emails to past orders <a href="#how-to" id="how-to"></a>

1. Go to `Request reviews` in the app
2. Find `Send emails to past orders`
3. Alternatively, send manually per order
4. Or import orders via CSV

<figure><img src="/files/9cdV6tVEVVxdqUHlNzar" alt="Request reviews screen: batch send, manual order search, and CSV import"><figcaption></figcaption></figure>

### Which email triggers apply to past orders <a href="#triggers" id="triggers"></a>

Not all email trigger types work with the past orders batch send. Here is what applies:

| Trigger type | Works with past orders? | Notes                                               |
| ------------ | ----------------------- | --------------------------------------------------- |
| Fulfilled    | ✓ Yes                   | Emails send and trigger delay applies as configured |
| Delivered    | ✓ Yes                   | Same as fulfilled                                   |
| Created      | ✗ No                    | Does not apply to past orders                       |
| Tag added    | ✗ No                    | Does not apply to past orders                       |
| Paid         | ✗ No                    | Does not apply to past orders                       |

### Frequently Asked Questions

<details>

<summary>Will customers who already received a review email get it again?</summary>

It depends on your settings. By default, the app can send to the same customer again. If you want to prevent duplicates, go to **Email restrictions** and specify the necessary settings.

<figure><img src="/files/6qcyzeARNzXFU8Ejejlm" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Can I send to orders older than 2 months?</summary>

No. The 2-month limit is a hard cutoff.

</details>

<details>

<summary>Can I send to unfulfilled orders?</summary>

No. Only fulfilled or delivered orders are eligible.

</details>

<details>

<summary>Does the trigger delay setting apply to past orders?</summary>

Yes, for fulfilled and delivered triggers. If you have set a delay of, say, 3 days after fulfillment, that delay will be applied to past orders too. If the order was fulfilled more than 3 days ago, the email will send immediately.

</details>

***

{% hint style="info" icon="comments" %}
**Questions about the feature or need assistance? We're excited to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


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