Cancel subscription

To cancel subscription, simply uninstall the app from Settings → Apps and Sales Channels. This page explains how, what happens to your widgets and data, and answers common billing questions.

BEFORE YOU GO

Having an issue? We can help.

Most cancellations happen because of a problem that's fixable: a widget not showing, reviews not loading, or a billing question. Our team responds quickly and would love a chance to help before you uninstall.

Chat with support

What happens with billing after cancellation

The timing of your cancellation relative to your billing cycle affects whether you're charged for the current period.

Uninstall during free trial

No charge at all. You won't be billed for the trial period under any circumstances.

Uninstall after trial / mid-billing cycle

Shopify charges for the full current billing period. Refund available.

Future billing

Once uninstalled, recurring charges stop automatically. You will not be billed again.

Subscription questions

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Questions about subscription or refunds? We're here to help: [e-mail] or live chat