Subscription questions

Concerned about your Amazon Reviews subscription? Find answers below:

Free trial duration

Etsy Reviews offers a 7-day free trial starting immediately upon accepting charges. The app has no feature limits during this period. Note that there is no free plan available.

Cancelling subscription

To cancel the subscription, uninstall the app from Shopify admin under Settings > Apps and Sales Channels. Uninstalling cancels your subscription immediately.

If the app is uninstalled during a billing cycle that has not yet been paid, Shopify will issue an invoice for that period.

Re-installing the app

Re-installing the app will cancel your monthly or yearly subscription per Shopify rules. You will need to reapply charges. For assistance, contact us at [e-mail] or live chat.

Refunds

We can provide a refund for the period when the app wasn’t in use after uninstallation.

For example, if you install the app on June 1, results in a charge for June 8 - July 7. Uninstalling on June 9 means that we can refund you for the period June 10 - July 7.

For refunds after uninstallation, contact us at [e-mail] or live chat. Refunds are processed after receiving the payment.

Charges after uninstallation usually happen if the uninstall occurs mid-billing cycle, as Shopify bills in advance. More info at Shopify Help Center - App Charges.

Only Shopify handles app charges; we have no access to your payment details for security and privacy reasons.

App charges

Shopify controls all app subscription charges. When you install an app with a recurring charge, Shopify prompts you to confirm the subscription and the date of the first charge. After confirmation, Shopify sends an email documenting your approval.

We do not have access to any store's payment information.

Double charge issue

Shopify manages all app subscription charges. For double charges, please contact Shopify support as they have access to your payment method and can provide clarity.

Double charges can occur if the app charge cycle overlaps with the Shopify subscription cycle. More info is available in Shopify's Help Center here.

Uninstalled app - code removal

If you use Shopify 2.0, uninstalling the app automatically removes all code. For Shopify 1.0, you must manually remove any added code.

Pausing Shopify store

If you use the Pause and Build plan, uninstall the app to avoid being billed after pausing your store.

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Questions about subscription or refunds? We're excited to help: [e-mail] or live chat.