> For the complete documentation index, see [llms.txt](https://reputon.gitbook.io/reputon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reputon.gitbook.io/reputon-help/amazon-importer-app/faq/amazon-importer-top-questions-explained.md).

# Amazon Importer: Top questions explained

### How do I fulfill and ship orders?

The app operates in manual mode and does not fulfill orders automatically. When a customer places an order in your Shopify store, you need to:

1. Go to Amazon and find the same product
2. Place the order on Amazon using your **customer's shipping address** — not your own
3. Mark the order as fulfilled in Shopify and add the tracking number when Amazon provides it

For more detail on packaging, branded goods, and the full fulfillment flow, see the [Dropshipping Guide →](https://reputon.gitbook.io/reputon-help/amazon-importer-app/faq/amazon-importer-101-a-dropshipping-guide)

### How do I find my Amazon Affiliate ID?

**If you're new to Amazon Affiliate:** create your account at [affiliate-program.amazon.com](https://affiliate-program.amazon.com/). Note that Amazon requires new affiliates to make at least **3 sales within the first 180 days,** otherwise your account will be closed.

**If you already have an account:** log into the Amazon Associates portal. In the top-right corner, next to "Store", you'll see your tracking ID - an alphanumeric username ending in **-20** for U.S. accounts (e.g. `yourstore-20`).

<figure><img src="/files/Mo8uOlN0ZuisyCDFoYOq" alt=""><figcaption><p>Associates portal with ID highlighted</p></figcaption></figure>

### What happens if a product goes out of stock on Amazon?

If auto-sync is enabled and a product becomes unavailable on Amazon, the app will automatically disable **"Continue selling when out of stock"** in your Shopify settings so the product shows as "Sold out" and customers can't place orders.

When the product comes back in stock on Amazon, "Continue selling when out of stock" is re-enabled automatically and the product goes back on sale.

{% hint style="warning" %}
Note: the app tracks **availability status only,** not exact quantities. Your Shopify quantity will stay at 0; what changes is whether customers can purchase.
{% endhint %}

For the full breakdown of how sync works, see [How price auto-sync works](/reputon-help/amazon-importer-app/faq/how-price-and-stock-auto-sync-works.md)

<figure><img src="/files/ex1VqAxfayWq8uobHmJT" alt=""><figcaption><p>Shopify product showing Sold out status</p></figcaption></figure>

***

{% hint style="info" icon="comments-question" %}
**Questions about Amazon Importer? We're here to help:** [**support@reputon.com**](mailto:support@reputon.com) **or** [**live chat**](https://go.crisp.chat/chat/embed/?website_id=d24ef16e-6e05-49e9-bd59-a6f3bde0658a)
{% endhint %}


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